Etsy Video Not Uploading? Common Fixes
Most failed Etsy uploads come down to size, length, format, resolution, or processing time. Check these before remaking the file.
Export an MP4 under 100MB. Keep it 3-15 seconds, at least 500px wide or tall, and between 2:1 and 1:2.
Check the required file specs first
Check the file first. It needs to fit Etsy's listing video limits.
- Format: MP4 is the safest choice.
- Size: under 100MB.
- Length: 3-15 seconds.
- Resolution: at least 500px, ideally 1080px or higher.
- Aspect ratio: between 2:1 and 1:2.
If the upload starts and fails
Try a smaller MP4, then upload from a fresh browser tab. Etsy can fail when the file is close to the size limit or the tab has been open for a while.
- Re-export a shorter MP4.
- Refresh Etsy and upload again.
- Use Chrome or Edge on desktop if the Seller app fails.
- Remove audio before export if your editor creates a heavy file.
If Etsy trims the video
Etsy trims anything over 15 seconds. Put the important shots first.
Useful next steps for Etsy sellers
A few practical resources to check after your listing photos and video are in better shape.
Frequently asked questions
Why is my Etsy video upload stuck?
It may be processing, too large, unsupported, or affected by a browser/network issue. Try a smaller MP4 under 100MB and upload from desktop.
Does Etsy accept MOV files?
Yes, Etsy accepts MOV and several other formats, but MP4 is usually the safest format for a listing video.