Etsy video not uploading? Common fixes
Most failed Etsy uploads come down to size, length, format, resolution, or processing time. Check these before remaking the file.
Short answer
Export an MP4 under 100MB. Keep it 3-15 seconds, at least 500px wide or tall, and between 2:1 and 1:2.
Check the required file specs first
Check the file first. It needs to fit Etsy's listing video limits.
- Format: MP4 is the safest choice.
- Size: under 100MB.
- Length: 3-15 seconds.
- Resolution: at least 500px, ideally 1080px or higher.
- Aspect ratio: between 2:1 and 1:2.
Check your video’s file specs → The checker runs in your browser.
If the upload starts and fails
Try a smaller MP4, then upload again.
- Re-export a shorter MP4.
- Refresh Etsy and upload again.
- Use Chrome or Edge on desktop if the Seller app fails.
- Remove audio before export if your editor creates a heavy file.
Make a video for Etsy
Upload photos, pick a style, download an MP4.
Make a listing video →Related Etsy video guides
Frequently asked questions
Why is my Etsy video upload stuck?
It may be processing, too large, unsupported, or affected by a browser/network issue. Try a smaller MP4 under 100MB and upload from desktop.
Does Etsy accept MOV files?
Yes, Etsy accepts MOV and several other formats, but MP4 is usually the safest format for a listing video.
More tools for your Etsy shop
Useful next steps for Etsy sellers
A few practical resources to check after your listing photos and video are in better shape.
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