Etsy Video Not Uploading? Common Fixes
Most Etsy video upload problems come from file size, length, format, resolution, or a video that is still processing. Here is what to check before you remake the file.
If your Etsy listing video will not upload, export it as MP4, keep it under 100MB, make it 3-15 seconds long, use at least 500px resolution, and choose an aspect ratio between 2:1 and 1:2.
Check the required file specs first
Before troubleshooting Etsy itself, make sure the video meets the core listing video requirements.
- Format: MP4 is the safest choice.
- Size: under 100MB.
- Length: 3-15 seconds.
- Resolution: at least 500px, ideally 1080px or higher.
- Aspect ratio: between 2:1 and 1:2.
If the upload starts and fails
Try a smaller export and a simpler browser session. Etsy uploads can fail when the file is near the size limit, the connection drops, or the browser tab has been open for a long time.
- Re-export a shorter MP4.
- Refresh Etsy and upload again.
- Use Chrome or Edge on desktop if the Seller app fails.
- Remove audio before export if your editor creates a heavy file.
If Etsy trims the video
Etsy trims listing videos longer than 15 seconds. Keep the video short enough that the important product details appear before the trim point.
Make an Etsy-ready video from photos
Upload product photos, pick a style, and download a silent MP4 for your listing.
Make your videoFrequently asked questions
Why is my Etsy video upload stuck?
It may be processing, too large, unsupported, or affected by a browser/network issue. Try a smaller MP4 under 100MB and upload from desktop.
Does Etsy accept MOV files?
Yes, Etsy accepts MOV and several other formats, but MP4 is usually the safest format for a listing video.